Affected person communications agency Artera has expanded its help for federally certified well being facilities (FQHCs), together with Bedford-Stuyvesant Household Well being Middle in Brooklyn and Moses Lake Group Well being Middle in Washington.
The expanded help means these FQHCs can now faucet into Artera’s affected person communications platform.
That platform, tailor-made for FQHCs, helps greater than 109 languages, gives automation, and leverages EHR knowledge for efficient neighborhood outreach. It permits sufferers to contact their healthcare suppliers via their most popular channels, together with textual content.
The providing intelligently routes messages to the suitable division, serving to facilitate communication for appointments, drugs, billing, directions and lab outcomes.
The purpose is to reinforce entry to care, scale back no-shows, and supply fast info whereas easing the burden on medical employees.
A call-to-text characteristic switches callers to textual content messaging, serving to to handle name quantity and decrease deserted calls. Customizable dialog templates automate widespread affected person communication workflows, similar to affected person satisfaction surveys and no-show follow-ups.
The platform additionally gives an accessible digital affected person engagement answer via SMS/texting, a characteristic requiring no app obtain, web entry or password. A neighborhood outreach characteristic permits organizations to schedule take care of sufferers but to be within the EHR.
“Our work with the FQHC neighborhood helps help well being fairness as affected person communication is a key element of affected person entry,” Guillaume de Zwirek, CEO and founding father of Artera, advised MobiHealthNews through e mail.
“Affected person communication is way more than sending a textual content to get sufferers to indicate as much as their appointments.”
He defined frictionless communication creates a direct line to healthcare groups, on a sufferers’ phrases, of their most popular language and for the entire spectrum of their well being.
“This entry has helped our suppliers ship coats, prepare transportation, and even help victims of home violence,” de Zwirek mentioned. “We’ve got immense satisfaction in our 9+ years of dedication to serving FQHCs nationwide.”
THE LARGER TREND
In 2023, Artera partnered with Hyro to launch Artera Care Help, an AI-powered digital assistant for healthcare suppliers’ web sites.
It supplied safe, multilingual messaging through e mail, textual content, telephone, or chat and featured conversational AI for automated affected person interactions, real-time analytics and a GPT-powered assistant for answering widespread affected person questions.
