In short: Intel generously prolonged the warranties for Thirteenth and 14th-generation Raptor Lake CPUs following an epidemic of crashes earlier this yr. Nevertheless, the corporate’s customer support has confirmed considerably chaotic, with dwindling inventory resulting in fortunate outcomes for some customers and unlucky outcomes for others.
Customers requesting replacements or refunds for Intel Raptor Lake processors could be stunned. Current stories point out that clients are receiving dramatically assorted responses from the corporate, probably as a consequence of a strained provide of CPUs.
Normally, when customers ship Intel broken processors, the corporate checks them to verify reported points earlier than sending both a refund or a substitute of the identical mannequin. Nevertheless, one person on Twitter reported receiving a full refund for a Core i9-13900K that had labored completely, indicating that Intel does not all the time examine the RMAs it receives.
Nicely, it is 100% official. I acquired a examine for $599 from Intel in the present day for my totally useful, by no means gave me a difficulty, nearly 2yrs previous 13900k. They required zero proof of instability and even paid for the transport. I want this occurred each era!!! Lol.
– Pk1 (@Pk_419) September 10, 2024
Moreover, the client acquired the $600 they probably paid for the CPU in 2022. Right now, a 13900K goes for nearer to $400. Technically, that $600 refund might pay for an improve to a next-generation i9-14900K with a couple of {dollars} to spare.
In the meantime, a Reddit person shared pictures of a free 14900K improve they acquired after mailing of their faulty Thirteenth-gen chip. Comparable circumstances have occurred earlier than, with some clients receiving downgraded CPUs or nothing in any respect.
Customers reported that Intel was working low on substitute elements earlier this month. Though some secured refunds, others had been despatched completely different variations of their previous processor that did not assist overclocking or embody built-in graphics.
Simply acquired 14900K because the substitute for my previous Thirteenth Gen!
byu/SomeOrdinary_Indian inintel
Whereas it stays unclear what number of RMA requests Intel has acquired since increasing its warranties, the quantity is probably going large. The corporate is sending refunds and replacements to handle an issue that impacted a good portion of items from its two most up-to-date desktop CPU lineups.
A microcode error resulted in improper voltage requests, completely damaging many Thirteenth and 14th-generation chips and dramatically rising their failure charges. Though a current BIOS replace resolved the difficulty for customers who hadn’t but noticed the signs, many others are nonetheless malfunctioning and wish changing.
Those that buy new Raptor Lake CPUs or current customers who have not encountered crashes ought to verify with their motherboard producer that their BIOS is up-to-date. Intel claims that its upcoming lineups, Lunar Lake and Arrow Lake, do not endure from the microcode error.
