In Might, Spotify introduced it will be killing off Automobile Factor, its first-ever {hardware} product. As of December ninth, the Automobile Issues have been formally discontinued and are not operational. In case you personal a Automobile Factor, you may’t use it ever once more (formally). The excellent news is which you could get a full refund in your buy, however you’ll must act quick.
Based on Spotify’s assist website, it’s essential contact customer support by January 14, 2025 to get a refund in your Automobile Factor.
First, go to this web page on Spotify’s web site and click on “Begin messaging” to start out a dialog with one among Spotify’s customer support bots. Sort in “Automobile Factor refund” and ship the message. At this level, the bot will remind you that Automobile Factor has been discontinued and ask if you wish to test to see if you happen to’re eligible for a refund. Click on the “Sure” button.
Up subsequent, you’ll need to ship an image of your order particulars or proof of fee utilizing the file widget on the underside left nook of the chat field. I by no means really ordered a Automobile Factor, however if you happen to did, I hope you stored some type of receipt out of your buy.
Per Reddit (by way of The Verge), right here’s what the Automobile Factor says if you happen to attempt to use it now:
Automobile Factor is discontinued and not operational. Thanks for being on this journey with us, protected travels. For extra info, go to carthing.com. Contact customer support by no later than January 14th, 2025 to debate your refund choices.
Hopefully, if Spotify makes an attempt one other {hardware} product, it comes with a long-term plan.
