A whole lot of Sky Glass tv and Sky streaming service prospects have reported points with their units.
Customers first reported technical glitches seemingly stopping some Sky Glass TVs from working correctly, and even turning on, on Thursday night.
Stories to platform outage monitor Downdetector have been within the a whole bunch shortly earlier than 21:00 BST on Thursday.
However many purchasers have been nonetheless flagging points with their units on Friday morning.
“We’re sorry that some Sky Glass and Stream prospects are presently experiencing points when attempting to modify on their units,” a Sky Spokesperson stated.
It stated prospects ought to attempt to manually restart their TVs and units, by following a information on its web site.
One consumer on social media complained to the corporate’s assist account on X (previously Twitter) that their Sky Glass TV had not been working for practically 11 hours.
“We pay some huge cash every month for using your providers and perceive at instances faults occur, however 11 hours to this point with no sign of ending, it isn’t good,” they wrote.
Sky Glass is a brilliant TV that works over broadband and permits house owners to stream content material on to their system – with out the necessity for an aerial or satellite tv for pc dish.
Customers affected by points with the system have speculated {that a} defective replace from Sky might be the reason for “bricked” TVs.
One consumer posted a video on X exhibiting their tv not turning on, with its crimson standby gentle slowly flashing.
Clients additionally shared frustrations and tried to seek out workarounds for the problems on Sky’s group discussion board.
One consumer stated they have been “regretting shopping for” their Sky Glass after the technical points brought about them to overlook out on TV, together with the primary half of a Champion’s League soccer match.
Customers have additionally been reporting related points impacting the Sky Stream “puck” that gives entry to movie and TV exhibits from apps together with Netflix and Disney+.
Sky didn’t reply to questions on what had brought about the difficulty, or when it anticipated issues to be resolved.
